Refund and Cancellation Policy

You can cancel at any time in the billing area of the app, without speaking to anyone and without penalty.

• Cancelling stops future renewals.
• You keep access to the paid plan until the last day of the period already paid.
• After that date the account moves to the free plan and your data is kept (within the free plan limits).

Always cancel before the renewal date: a renewal that has already been charged is not refunded. The receipt for each charge and the next renewal date are available in the billing area of the app.

Because the service is digital, delivered immediately and used from the first minute, we do not refund, in whole or in part:

• subscriptions and renewals, even if you did not use the service or forgot to cancel;
• unused periods after you cancel or downgrade to a lower plan;
• artificial-intelligence credits used, and credit packs bought (used credits are consumption of the service);
• accounts suspended or closed for breach of the Terms;
• dissatisfaction with sales results or with artificial-intelligence output, which are suggestions.

This rule applies to the maximum extent permitted by law and does not affect rights the law gives you that cannot be excluded by contract.

The service is intended for professional/commercial use. If you nevertheless act as a consumer in the European Union, by law you generally have 14 days to withdraw from the contract without giving a reason.

At checkout you expressly ask us to start the service immediately and acknowledge that, once the digital service has been provided, you lose the right of withdrawal. Therefore, once the service is available, that right is lost as provided by law.

If, in the circumstances of your case, the law still recognises that right, the refund is proportionate: we return the amount paid minus the part of the service already provided (calculated by days elapsed and features used, including all artificial-intelligence credits consumed). To exercise this right, write to geral@sidehustle-club.com within the legal period with an unequivocal statement that you wish to withdraw from the contract.

We review every request in good faith and may, at our discretion and without setting a precedent, refund or compensate in cases such as:

• a duplicate charge, a charge made in error by us, or an amount different from the one shown at checkout;
• a serious, prolonged failure of the service, our responsibility, that stopped you using it during the paid period;
• a charge you do not recognise and report quickly, before using the service, with no access or consumption on the account;
• closure of the plan by us without fault on your part (we refund the paid, unused period).

Requests must be made within 7 days of the charge, with the account details and the reason.

Write to geral@sidehustle-club.com from your account email, stating the date and amount of the charge and what is wrong. We usually reply within 2 working days.

If we approve a refund, it is made to the original payment method, and your bank may take a few working days to show it. Currency-conversion fees charged by your bank are not refunded by us.

Ask us for help before disputing: it is faster than a bank process, which can take weeks.

If you dispute a charge without contacting us, or the dispute is improper, we give Stripe and the bank the evidence we hold: acceptance of the Terms and of the immediate start of the service (date and time), account access and usage logs (dates, IP addresses, actions, credits used), invoices and support communications.

While a dispute is open we suspend paid features. If the dispute is decided in our favour, or is improper, we may close the account, collect the amount concerned and the actual costs it caused us (including payment-processor fees), to the extent permitted by law, and refuse future subscriptions. Repeated or fraudulent disputes may be reported to the competent authorities and payment networks.

Purchases of items between users do not follow this policy: they follow the SideShop Terms, including the rules on shipping, delivery, complaints and the wallet. The Buyer Protection fee is a service provided at the time of purchase and is non-refundable, unless the purchase fails for a reason attributable to the platform.

When a purchase that generated a commission is refunded, disputed or cancelled, the corresponding commission is cancelled or deducted from future payments, as set out in the Affiliate Terms.

geral@sidehustle-club.com. If you are a consumer, you may also use the Electronic Complaints Book (livroreclamacoes.pt) and turn to a consumer alternative dispute resolution body.